Refund policy
Refund & Return Policy
Last updated: April 7, 2026
This Refund & Return Policy applies to the website www.lightsboxshop.com, operated by Lucid Puzzles.
Return Period
We offer a 30-day return policy from the date you receive your order.
Eligibility for Returns
To be eligible for a return, your item must:
- Be unused and unopened
- Be in its original packaging
- Be in the same condition as received
- Include proof of purchase
How to Start a Return？
To initiate a return, please contact us first:
Email: winsonzhong290@gmail.com
Once your request is approved, we will provide return instructions.
Please do not send items back without prior approval, as they will not be accepted.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Original shipping fees are non-refundable.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
We will offer a replacement or full refund at no additional cost.
Non-Returnable Items
The following items are not eligible for return:
- Opened or used products
- Assembled puzzles
- Customized or personalized items
- Final sale items
- Gift cards
Exchanges
We do not offer direct exchanges.
To get a different item, please return the original product and place a new order.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
- Refunds will be issued to your original payment method
- Processing time: 5–10 business days
- Additional time may be required by your bank or payment provider
If you have not received your refund within 15 business days, please contact us.
Contact Information
If you have any questions regarding returns or refunds, please contact us:
Business Name: Lucid Puzzles
Email: winsonzhong290@gmail.com
Phone: +86 13580883692
Business Address:
Shengbei Second Floor, Yan Tian Management Area
Fenggang Town
Dongguan, Guangdong 523690
China