Shipping policy
Shipping Policy
Last updated: April 7, 2026
This Shipping Policy applies to the website www.lightsboxshop.com.
Processing Time
All orders are processed within 1–3 business days after payment is confirmed.
Orders are not processed or shipped on weekends or public holidays.
If we experience a high volume of orders, shipments may be delayed by a few days.
Shipping Destinations
We currently ship to:
- United States
- Select international countries
If your country is not listed at checkout, please contact us for assistance.
Estimated Delivery Time
- United States: 7–10 business days after shipment
- International: 10–15 business days depending on destination and customs processing
Please note that delivery times are estimates and may vary due to external factors such as logistics delays, customs clearance, or peak seasons.
Shipping Costs
Shipping fees are calculated at checkout based on your location, order weight, and selected shipping method.
Customs, Duties and Taxes
For international orders, import duties, taxes, and customs fees may apply once the shipment reaches your country.
These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Shipment Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information.
Lost or Stolen Packages
If your package is lost or marked as delivered but not received, please contact us within 7 days.
We will assist you in contacting the shipping carrier and resolving the issue.
Incorrect Address
Please ensure your shipping address is correct before placing your order.
We are not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.
Contact Information
If you have any questions about shipping, please contact us:
Business Name: Lucid Puzzles
Email: winsonzhong290@gmail.com
Phone: +86 13580883692
Business Address:
Shengbei Second Floor, Yan Tian Management Area
Fenggang Town
Dongguan, Guangdong 523690
China